{"title":"Primalbee Refund and Return Policy","description":"","products":[{"product_id":"primalbee-refund-and-return-policy","title":"Primalbee Refund and Return Policy","description":"\u003cdiv class=\"page-width page-width--narrow section-template--19336526528691__main-padding\"\u003e\n\u003ch1 class=\"main-page-title page-title h0 scroll-trigger animate--fade-in\"\u003eRefund \u0026amp; Returns Policy\u003c\/h1\u003e\n\u003cdiv class=\"rte scroll-trigger animate--slide-in\"\u003e\n\u003cdiv class=\"returns-policy\"\u003e\n\u003cp\u003eOur refund and returns policy lasts \u003cstrong\u003e30 days\u003c\/strong\u003e from the date of delivery. If 30 days have passed since your purchase, we unfortunately can’t offer a full refund or exchange.\u003c\/p\u003e\n\u003cp\u003eTo be eligible for a return, your item must be \u003cstrong\u003eunused, undamaged, and in the same condition\u003c\/strong\u003e you received it, in the \u003cstrong\u003eoriginal packaging\u003c\/strong\u003e with all components included.\u003cbr\u003ePrimal Bee reserves the right to inspect all returned products and refuse refunds that don’t meet these conditions.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e\u003cstrong\u003eNon-Returnable Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eThe following items \u003cstrong\u003ecannot be returned\u003c\/strong\u003e:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUsed or installed hives or hive components that have been in contact with bees or wax\u003c\/li\u003e\n\u003cli\u003eItems not in original packaging\u003c\/li\u003e\n\u003cli\u003eIndividual hive components (frames, supers, etc.)\u003c\/li\u003e\n\u003cli\u003eDigital or downloadable materials\u003c\/li\u003e\n\u003cli\u003eCustom or special-order products\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch3\u003e\u003cstrong\u003eRefunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eOnce your return is received and inspected, we’ll notify you by email of the \u003cstrong\u003eapproval or rejection\u003c\/strong\u003e of your refund.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003eIf approved, your refund will be processed automatically to your original payment method within \u003cstrong\u003e7–10 business days\u003c\/strong\u003e.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e\u003cstrong\u003eLate or Missing Refunds\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eIf you haven’t received a refund yet:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eCheck your bank or credit-card account.\u003c\/li\u003e\n\u003cli\u003eContact your credit-card company — it may take a few days to post.\u003c\/li\u003e\n\u003cli\u003eThen contact your bank; processing times vary.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eIf you’ve done all of this and still haven’t received your refund, please contact \u003ca href=\"mailto:info@primalbee.com\"\u003einfo@primalbee.com\u003c\/a\u003e.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e\u003cstrong\u003eSale Items\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eOnly \u003cstrong\u003eregular-priced items\u003c\/strong\u003e may be refunded.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003eSale or discounted items (including those purchased with a coupon or promotion) are \u003cstrong\u003enot eligible\u003c\/strong\u003e for refunds.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e\u003cstrong\u003eExchanges\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eWe only replace items if they’re \u003cstrong\u003edefective or damaged upon arrival\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003eTo exchange for the same item, please contact \u003ca href=\"mailto:info@primalbee.com\"\u003einfo@primalbee.com\u003c\/a\u003e for authorization and return instructions \u003cstrong\u003ebefore shipping\u003c\/strong\u003e.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e\u003cstrong\u003eShipping Returns\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eTo return your product, please email \u003ca href=\"mailto:info@primalbee.com\"\u003einfo@primalbee.com\u003c\/a\u003e for \u003cstrong\u003ereturn authorization and mailing instructions\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWe offer \u003cstrong\u003efree returns\u003c\/strong\u003e for unused hives in their original packaging (within 30 days).\u003c\/li\u003e\n\u003cli\u003eFor other returns, unless stated otherwise, customers are responsible for return shipping costs.\u003c\/li\u003e\n\u003cli\u003ePrimal Bee does not guarantee receipt of returned items without proof of shipment. We recommend using a \u003cstrong\u003etrackable service\u003c\/strong\u003e or purchasing \u003cstrong\u003eshipping insurance\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"HILLTOP HIVE \u0026 HONEY COMPANY LLC","offers":[{"title":"Default Title","offer_id":47791237202158,"sku":null,"price":0.0,"currency_code":"USD","in_stock":false}]}],"url":"https:\/\/hilltophiveco.com\/collections\/primalbee-refund-and-return-policy.oembed","provider":"HILLTOP HIVE \u0026 HONEY COMPANY LLC","version":"1.0","type":"link"}